We understand that privacy and security are extremely important issues, particularly in relation to "spam" email and the safety of credit card information online. You can be assured that when you provide information to us, a combination of technology and management ensures that only we have access to it – and we're committed to treating it responsibly.
Australian businesses are required to adhere to a set of "National Privacy Principles" set out in law by the Commonwealth Government. The principles outline the ways in which a customer's personal information can be collected, used and managed responsibly.
We have a number of safeguards to protect your personal information against theft, loss and misuse.
When we ask for personal information we use a page secured using Transport Layer Security (TLS) to prevent "eavesdropping" on the connection between your computer and our website. Our website stores your personal information in a database that is protected with access controls to prevent unauthorised use.
We use two methods of encryption – TLS and PGP – to ensure that your credit card details are always secure. Between your computer and our website your credit card details are encrypted using TLS. Our website does not store your credit card details – they're re-encrypted using PGP and sent on to the workshop along with your order. At the workshop they remain encrypted until we provide them to our bank for processing.
If you have a question about privacy or security that's not covered here, please contact us and we'll do our best to help.