This section of the help desk contains important information relating to placing and paying for your order, delivery, insurance and returns. Please ensure that you have read this page before you finalise your purchase from our online catalogue.
When you've finished shopping place your order by selecting the "check out" button in your shopping cart or the "check out" link at the top-right of each page. The checkout process contains four short steps and any information your provide is secure. See also: privacy and security.
You can pay for your order using Visa or Mastercard online or by phone. We also accept PayPal payments and customers in Australia may also make a bank transfer or post us a bank cheque, personal cheque, or money order (please allow seven days for cheques to clear).
You can also use a Leadlight Workshop Gift Voucher to pay for all or part of your order. If your order total is less than the amount of your gift voucher, you can use the balance to pay for another order at a later date. If your order total is more than the balance on your gift voucher we'll contact you to arrange payment of the difference.
We ship your order by courier or Australia Post and we'll let you know when and how your order is sent. Within Australia delivery generally takes 2–5 days. Allow 2–4 weeks for delivery outside Australia.
Please note that we can not deliver by courier to Post Office boxes or to some rural or remote areas. If there are any problems delivering your parcel then you'll be contacted on the daytime phone or mobile number you provided during checkout to arrange an alternative delivery address.
If we're delivering to you outside Australia you may be liable for additional charges and taxes levied on imports by your local authorities.
When you receive your order make sure that you are provided with the same number of boxes as are noted on the carrier receipt.
During checkout you are given the option to insure your order against loss during shipping.
Please note that neither Australia Post nor the courier service will insure against breakage of fragile items. We do go to a lot of effort to guard glass against breakage: all sheets are wrapped in bubble wrap and surrounded with 20mm polystyrene, so we very rarely experience any breakages.
If you need to make a claim for loss of an insured shipment please contact us for instructions.
Please do not return items without contacting us for approval. Unapproved returns will not be accepted.
If you receive defective or incorrect merchandise due to an error on our part, notify us within two days and we will pay for return shipping and replacement. Other approved returns will be accepted up to 14 days after you receive your order but will be subject to a 15% restocking charge and you will be required to pay for return shipping.
We will not generally approve returns of glass, books, patterns, lead, zinc or brass came, chemicals, foil or any other item not in it's original manufacturer's packaging.
If you have a question about ordering from our online catalogue that's not covered here, please contact us and we'll do our best to help.